Frequently Asked Questions
Everything you need to know about EXCELENTPRO templates, downloads, compatibility, licensing, and support.
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What does EXCELENTPRO sell?
EXCELENTPRO provides professional digital templates, including Excel templates, Google Sheets templates, PowerPoint templates, dashboards, planners, trackers, reports, and other productivity tools.
Are your products physical or digital?
All EXCELENTPRO products are digital products unless clearly stated otherwise. No physical item will be shipped.
How will I receive my template?
After your payment is successfully completed, you will receive access to your digital product through a download link, email, or another digital access method shown during or after checkout.
How quickly will I receive my order?
Most digital products are available shortly after successful payment. If you do not receive your product, check your spam or promotions folder first, then contact us at contact@excelentpro.com.
Can I customize the templates?
Yes. Our templates are designed to be editable. Depending on the product, you may be able to customize colors, text, categories, formulas, layouts, branding, and your own data.
What software do I need?
This depends on the product. Our templates may require:
Microsoft Excel
Google Sheets
Microsoft PowerPoint
Another compatible spreadsheet or presentation application
Please review the product description before purchasing.
Can I use the templates for my business?
Yes. You can use your purchased templates for your own personal or business activities, including planning, reporting, budgeting, inventory management, presentations, and other internal business purposes.
Can I resell or share the templates?
No. Purchasing a template gives you a license to use it, but you may not resell, redistribute, share, upload, or give away the original or modified template.
Please review our Digital Product License for full details.
Can I use a template for client work?
You may use our templates as tools to create work for your clients, such as reports or presentations. However, you may not normally transfer or resell the underlying editable EXCELENTPRO template itself.
Do you offer refunds?
Because our products are digital and can be accessed immediately, purchases are generally final after the product has been delivered, accessed, or downloaded.
We may review certain exceptional cases, such as duplicate purchases, corrupted files, or products that cannot be accessed.
Please review our Refund Policy for full details.
What if my download link does not work?
Contact us at contact@excelentpro.com with your order number and a description of the issue. We will make reasonable efforts to restore access or provide a working replacement.
What if I accidentally entered the wrong email address?
Contact us as soon as possible at contact@excelentpro.com and provide your order details. We may ask for information to verify your purchase before updating the email address.
Will I receive future updates?
Some products may receive improvements, corrections, or updates. Unless specifically stated on the product page, a purchase does not automatically include lifetime updates or all future versions.
Can I use the same template more than once?
Yes. You can generally reuse the purchased template for your own permitted personal or business purposes.
Are EXCELENTPRO templates beginner-friendly?
We aim to make our templates simple, practical, and easy to customize. However, the level of difficulty may vary depending on the product and its features.
Do you provide customer support?
Yes. We can assist with questions related to downloads, file access, compatibility, technical problems, licensing, and basic product usage.
For support, contact:
Is my payment information secure?
Payments are processed through the payment providers available on our store. EXCELENTPRO does not require customers to send sensitive payment information such as full card numbers or security codes by email.
Still have a question?
We’re happy to help.
Email: contact@excelentpro.com
Website: excelentpro.com