Digital Delivery & Download Policy
Last updated: August 8, 2026
This Digital Delivery & Download Policy explains how digital products purchased from EXCELENTPRO are delivered, accessed, downloaded, and supported.
EXCELENTPRO sells digital products such as Excel templates, Google Sheets templates, PowerPoint templates, dashboards, planners, trackers, reports, spreadsheets, presentations, and other downloadable digital resources.
No physical product will be shipped unless explicitly stated otherwise on a product page.
1. Digital Product Delivery
After a successful purchase, your digital product will normally be made available electronically.
Depending on the product and delivery method, access may be provided through:
- A download link displayed after checkout
- A download link sent by email
- A customer account
- A secure file-access page
- A Google Sheets or other online-access link
- Another digital delivery method described on the product page
You are responsible for providing a valid and accessible email address when placing your order.
2. Delivery Time
Most digital products are designed to be delivered shortly after successful payment.
In some cases, delivery may take additional time because of:
- Payment verification
- Payment processing delays
- Technical issues
- Email delivery delays
- Security or fraud checks
- Temporary system maintenance
If you have completed payment but have not received access to your product, please contact us at:
3. No Physical Shipping
EXCELENTPRO primarily sells digital products.
Unless clearly stated otherwise, your purchase does not include:
- Physical shipping
- Printed materials
- USB drives
- CDs
- Physical books
- Physical copies of templates
There are no shipping or delivery charges for standard digital downloads unless specifically stated during checkout.
4. Download Instructions
After receiving your product access, follow the download or access instructions provided.
Depending on the product, you may need to:
- Click the provided download link
- Save the file to your device
- Make a copy of a Google Sheets template
- Open the file using compatible software
- Extract a ZIP folder
- Sign in to a supported third-party platform
We recommend saving a backup copy of your purchased files as soon as possible.
5. Google Sheets Products
Some products may be delivered as Google Sheets templates.
In these cases, you may receive a link that allows you to create your own copy of the template.
You may be required to sign in to a Google account to use certain Google Sheets products.
Where applicable, follow the instructions provided with the product to create your personal working copy.
6. Excel and PowerPoint Products
Some products may require software such as:
- Microsoft Excel
- Microsoft PowerPoint
- Compatible spreadsheet software
- Compatible presentation software
The required or recommended software may be described on the relevant product page.
The purchase of an EXCELENTPRO product does not include a Microsoft, Google, or other third-party software subscription unless explicitly stated.
7. Compatibility
Customers are responsible for reviewing product compatibility before purchasing.
Depending on the product, certain features may work differently between:
- Microsoft Excel desktop versions
- Excel Online
- Google Sheets
- Different operating systems
- Mobile devices
- Third-party spreadsheet applications
- Different versions of PowerPoint
Where important compatibility requirements apply, we aim to state them on the relevant product page.
If you are unsure whether a product will work with your software or device, contact us before purchasing.
8. Download Problems
If your download link does not work, your file appears corrupted, or you cannot access the product, please contact us.
When contacting support, include where possible:
- Your full name
- Email address used for the purchase
- Order number
- Product name
- Description of the problem
- Screenshot of the error, if applicable
Contact:
We will make reasonable efforts to resolve legitimate access or delivery issues.
9. Email Delivery Issues
Digital-product emails may occasionally be filtered by email providers.
If you do not receive your order email, please check:
- Spam folder
- Junk folder
- Promotions folder
- Other filtered inbox folders
You should also confirm that the email address entered during checkout is correct.
If you still cannot locate your download information, contact us at contact@excelentpro.com.
10. Incorrect Email Address
Customers are responsible for entering the correct email address during checkout.
If you accidentally use an incorrect email address, contact us as soon as possible with your order details.
We may require reasonable verification before sending digital access to a different email address.
11. Download Link Availability
Download links may remain available only for a certain period or number of downloads depending on the delivery system used.
We therefore recommend downloading and securely storing your files soon after purchase.
Unless specifically stated otherwise, EXCELENTPRO does not guarantee that download links will remain available indefinitely.
12. Backup Responsibility
After successfully receiving your digital product, you are responsible for maintaining your own backup copy.
We recommend storing purchased files in a secure location such as:
- Your computer
- External storage
- Private cloud storage
EXCELENTPRO cannot guarantee permanent replacement of files that are lost by the customer long after successful delivery, although we may assist where reasonably possible.
13. Product Updates
Some products may receive:
- Bug fixes
- Formula corrections
- Design improvements
- Feature updates
- Compatibility updates
Unless explicitly stated on the product page, purchasing a product does not automatically guarantee lifetime updates or access to every future version.
14. Security of Download Links
Your download links and purchased digital files are intended for your authorized use only.
You must not:
- Share download links publicly
- Post files in public groups
- Redistribute purchased products
- Upload the original files to file-sharing platforms
- Give unauthorized users access to your purchased product
Use of EXCELENTPRO products is subject to our Digital Product License.
15. Downloading Does Not Transfer Ownership
Receiving or downloading a digital product does not transfer intellectual-property ownership to you.
Your purchase provides a license to use the product according to the terms of the applicable Digital Product License.
You may not resell or redistribute the product unless explicitly permitted.
16. Technical Requirements
Certain digital products may require:
- Internet access
- A computer or compatible device
- Microsoft Excel
- Microsoft PowerPoint
- A Google account
- Google Sheets
- Software capable of opening ZIP files
- Other software stated on the product page
You are responsible for ensuring that you meet the technical requirements before purchasing.
17. Third-Party Platforms
Some products may rely on third-party services such as Google, Microsoft, Shopify, cloud-storage providers, or other technology providers.
Temporary outages, service changes, software updates, or restrictions imposed by third parties may occasionally affect access or functionality.
EXCELENTPRO is not responsible for interruptions caused entirely by third-party services outside our reasonable control.
18. Refunds for Delivery Problems
A temporary download or access issue does not automatically qualify for a refund.
If an issue occurs, we will first attempt to:
- Restore access
- Provide another download link
- Replace a corrupted file
- Provide reasonable technical assistance
If we are unable to provide the purchased digital product, the situation may be reviewed according to our Refund Policy and applicable law.
19. Fraud Prevention
To protect customers and EXCELENTPRO, some orders may be subject to payment or fraud verification before digital access is provided.
Where reasonably necessary, delivery may be delayed while an order is reviewed.
We reserve the right to refuse digital delivery for transactions reasonably suspected of fraud, unauthorized payment use, or abuse, subject to applicable law.
20. Customer Responsibility
After receiving a digital product, you are responsible for:
- Protecting your files
- Keeping your download links private
- Using compatible software
- Maintaining backups
- Following installation or usage instructions
- Using the product according to its license
21. Changes to This Policy
EXCELENTPRO may update this Digital Delivery & Download Policy from time to time.
Any revised version will be published on this page with an updated Last updated date.
22. Contact Us
If you experience any problem receiving, downloading, or accessing your purchased product, contact:
EXCELENTPRO
Email: contact@excelentpro.com
Website: excelentpro.com